Refund policy
30-Day Money-Back Guarantee
We stand by the quality of our products and want you to be completely satisfied with your purchase. That is why we offer a 30-day money-back guarantee, no questions asked.
If for any reason you are not in love with your shampoo, simply let us know, and we will provide you with a full refund. The best part? You do not even have to return the product.
How It Works:
- Contact Us: Send us an email at support@emberhairco.com within 30 days of receiving your order to request a refund.
- Get Your Money Back: Once we process your request, your refund will be issued to your original payment method within 10 business days.
No hassle. No stress. Just a commitment to your satisfaction.
For any questions or assistance, feel free to contact us:
- Email: support@emberhairco.com
- Operating Hours: Mon - Sun, 9am to 6pm (EST)
Your satisfaction is our priority, and we are here to make things right.