How Can We Help?

You will receive a tracking email once your order ships, usually within 1-2 business days. If you have not received it within 3 business days, email us and we will look into it right away.

You can pause, skip, or cancel your subscription anytime. Use the link in your subscription confirmation email, or email us at support@emberhairco.com and we will handle it for you.

We process orders quickly. Email us within 12 hours of placing your order and we will do our best to accommodate your request.

We offer a 30-day money-back guarantee. If you are not satisfied, email us for a full refund. You do not need to return the product.

Yes. Our sulfate-free formula is color safe and will not strip or fade your color.